Technicien IT

Lieu : Luxembourg
Type de contrat : CDI Temps plein
Experience : 2 à 5 ans
Mission :
With the Support of the Team Leader, you will be responsible for the users support onsite for our client site based in Luxembourg city.
  • Identify and resolve all types of IT related issues (onsite)
  • Diagnosis and repair of IT equipments and end user computing : desktop, laptop, tablets, smartphone, printers, videoconference for meeting rooms, ....
  • Install and test the assets to ensure the complete system functionality with printer and network connectivity
  • IMAC Management : configuration and installation of equipment for new users, moving equipment from one location to another, upgrading hardware, installation of software / application and disposal of devices in compliance with the client's policy and procedures.
  • Ensure network infrastructure aspects of End User Computing Client Device connectivity, including wireless connections where available and cabling
  • Interface with manufacturers and Third-Party vendors for technical assistance
  • Use of ServiceNow and the various ITSM processes in place
  • User training on new installations and materials
  • Technical documentation and procedure creation and upgrade

Profile :

  • You have a diploma in IT domain and you have at least 2 years of experience as IT Technician/Field Technician in Windows environment
  • You know how to analyze and solve IT technical problems related to hardware , software, Windows Office, PC installation and maintenance, laptops, printers, phones, ...
  • You are used to work wih ticketing systems
  • You speak English (B1/B2 Level as a minimum) and French
Compétences principales : Support utilisateurs, Hardware, Software, Windows, IMAC, Réseau, Ticketing
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